Inbound Telephony Management Dashboard | Call Center Activity | Daily Business Intelligence
Following our previous DBI dashboard for Email Center Management , this is another DBI dashboard.
The Inbound Telephony Management dashboard allows call center managers to get
an overview of inbound telephony operations for different centers, classifications and
dialed numbers. Familiar KPIs provide a snapshot of performance and the associated
graphs provide detail on the trends for the selected time [...]
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